Help Center
How can we help you?
Track your order, find an answer in 2 clicks, or write to us directly. We respond quickly.
Products & materials
Products
Satin or polyester costume?
A premium, silk-touch, anti-breakage satin — not the scratchy fabric of €3 durags.
Does it fit a big head?
Yes — stretchy band and long tails, designed for big heads and dreads.
Does it really not leave a line?
The wide band distributes compression across the entire forehead: zero lines, even after a full night.
Satin, velvet, or skull cap?
Satin for performance (night, protection), velvet for style, skull cap to lock in your waves 24/7. Many go for the combo.
Is it suitable for women?
Yes: satin bonnets and durags designed to also protect blowouts, curls, and braids at night.
Order & delivery
Delivery
What are the delivery times?
Generally 5 to 9 business days. You will receive a tracking email as soon as it ships.
How do I track my order?
From your account or via the tracking link received by email. See the "Track my order" page.
Is delivery free?
Depending on current offers and the cart total — details are displayed at checkout.
Do you deliver internationally?
Yes, we ship to several countries. Delivery times may vary depending on the destination.
Can I change my order?
Write to us quickly after your purchase: if it hasn't been prepared yet, we will make adjustments.
Returns & refunds
Returns
What is your return policy?
Satisfied or refunded: you can contact us for a return within the timeframe indicated at checkout.
How long does it take to get a refund?
Once the return is validated, the refund is processed within a few business days.
Can I exchange an item?
Yes, for another color/model depending on stock—write to us, and we'll take care of everything.
My item arrived damaged, what should I do?
Send us a photo via the contact page: we will send you a new product, no questions asked.
Maintenance & waves
Maintenance
How do I wash my durag?
Hand wash in lukewarm water with mild soap, air dry. Avoid the tumble dryer to preserve the satin.
How often should I wear it?
Ideally every night to protect your hair and keep your waves sharp.
How long does it last?
Well-maintained, it retains its compression and satin-like feel wash after wash.
What is double compression?
A skull cap under your durag: maximum compression to lock in the pattern — the true wavers' hack.
Zéro lignebande large
Zéro dentcoutures plates
Tient la nuitça glisse pas
Anti-cassesatin premium